Privacy Policy
Last updated: June 2026
Friendly Furnace & Carpet Cleaning ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, share, and protect the personal information you provide through our website (friendlyfurnace.ca), our estimate form, by phone, by text, or by email. We are based in Edmonton, Alberta, and we aim to handle personal information in a manner consistent with applicable Canadian private-sector privacy laws, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1.Information We Collect
When you request an estimate or contact us, we may collect your name, phone number, email address, street address, unit number, city, postal code, dwelling type, requested services, preferred date and time, how you heard about us, and any details you choose to provide about your home, equipment, vents, rooms, stairs, dryer location, carpets, upholstery, rugs, or service needs.
When you visit our website or submit a form, we may also collect basic technical information such as your IP address, browser type, device information, and spam-protection verification details to help keep the site secure and working properly.
2.How We Use Your Information
We use your information to:
- Respond to your request and prepare an estimate or quote
- Schedule, confirm, and carry out the services you ask for
- Contact you by phone, text, or email about your request, appointment, or service
- Send an automated confirmation email after you submit an estimate request
- Maintain, secure, troubleshoot, and improve our website and services
- Prevent spam, fraud, and misuse, and meet business, accounting, tax, insurance, or legal requirements
3.Consent and Communications
By submitting a form, calling, texting, or emailing us, you consent to us using the information you provide to respond to your request, prepare an estimate, and contact you about the related service. We do not use your contact information for marketing unless you separately agree to receive promotional messages. If we send promotional messages in the future, we will provide a way to unsubscribe.
4.How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who help us operate our website, process form submissions, send emails, protect the site from spam or abuse, manage our domain or email, and maintain website security. These may include Vercel for website hosting, Resend for email delivery, Cloudflare Turnstile for spam protection, and our domain and email service providers.
These providers may process information on our behalf only as needed to provide their services. We may also disclose information if required by law, to protect our rights, or to respond to lawful requests from authorities.
5.Cookies, Analytics, and Security Tools
Our website uses cookies and technical tools needed to operate the site, protect it from spam and abuse, and understand basic website performance. We do not use cookies to build advertising profiles or track you across other websites. If Google Search Console or similar diagnostic tools are used, they are used to understand search visibility and site performance, not to identify individual customers.
6.Cross-Border Processing
Some of our service providers may process or store information outside Alberta or Canada. When that happens, your information may be subject to the laws of the jurisdiction where it is processed or stored.
7.Keeping Your Information Safe
We keep estimate, service, and communication records only as long as reasonably needed for customer service, scheduling, accounting, tax, warranty or dispute handling, insurance, and legal purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We use reasonable safeguards, including secure HTTPS connections and limiting access to information where practical. No website, email system, online form, or storage method is completely secure, so we cannot guarantee absolute security.
8.Your Choices
You may ask us to access, correct, or delete personal information we hold about you, or to withdraw your consent, subject to legal, accounting, business record, or service-related requirements. Contact us using the details below and we will respond within a reasonable time.
9.Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
10.Changes & Privacy Contact
We may update this policy from time to time; the date above shows the latest revision. If you have any questions about your privacy or want to make a privacy request, contact Friendly Furnace & Carpet Cleaning at 780-716-4700 or friendlyfurnace@gmail.com.